Water Shutdowns

Following the works, water mains flushing will be completed. It is possible that small deposits from this process may enter the water supply. Prior to using your washing machine or other internally plumbed appliances, please run your inside tap to check the water quality. We recommend not using your washing machine for 24 hours after the works if possible, to avoid deposits entering your cycle.

The experience of 'dirty water' is due to the presence of minute amounts of soluble compounds of iron and manganese that gradually builds up as a coating on the pipe wall. When the normal flow of water is disrupted for any reason, such as during a maintenance shutdown, a sudden break in the pipeline or use of the street fire hydrant, the iron and manganese is re-suspended in the water, causing a brown discoloration.

The water is still completely safe even though its appearance might suggest otherwise.

Usually the discoloration will gradually clear of its own accord but in severe instances, we may need to assist residents by flushing the mains in the street to restore clear water. 

Please let us know if you are experiencing discoloration issues by calling our team anytime on 06 857 8060 so that we can assist you.

During re-filling of the water main after repairs or maintenance, some air may get trapped in the pipes. This is dissolved in the water under pressure and  forms fine bubbles of air when released. This creates the white colour that you see when you turn your tap on or fill a glass of water. Leave some water standing in a clear glass and the white colour should disappear after a short time.

This may be due to air trapped in the pipe under pressure, which expands suddenly when the tap is turned on. The solution is to leave several cold water taps just turned on slightly, allowing the trapped air to be safely bled from the line. 

If the problem persists, please contact us.

It's a good idea to check your household appliances first. Something as simple as a washer on the kettle that has deteriorated can cause an unpleasant taste or odour. We may need to flush the water mains or check for a valve inadvertently left turned off. Sometimes you may need to seek help from your plumber if normal checks and remedies do not clear the issue. If you are new to the district, the water may be a different taste to what you are used to.

Please contact our team anytime on 06 857 8060 if you are still having issues and we will happily assist you.