Snap Send Solve

Snap Send Solve

Snap Send Solve is a smartphone app to help make reporting issues easy.

The Snap Send Solve app works by identifying the location the photo is taken using the phone's GPS data. It sends an email to the Council from your email address, including the incident type, notes, address of incident, photo, and contact details. The report is then allocated to the relevant Council department. The more information provided, the better we can help isolate and investigate the issue.

Using the service

There are just four simple steps:

1. Take a picture of the issue (this is optional)
2. Confirm the location of the issue
3. Select the type of issue
   (Snap, Send, Solve uses the location and type of issue to send the report to the correct authority).
4. Fill out the details on the form and press “Submit”.

Download the app and start reporting

Download:  Apple I Android

or visit the App Store (Apple) or the Play Store (Android) on your smartphone and search for 'Snap Send Solve' to download the app.

Reports and requests for services can also be lodged by phoning Council on 06 857 8060, emailing customerservice@chbdc.govt.nz or visiting us at a Council Service Centre.